Privacy Policy Statement 1. Introduction 1.1 Carers Hong Kong (“company”, "we", or "us") is committed to protecting the privacy and security of your personal data. 1.2 This Privacy Policy Statement has been prepared in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). 2. Collection of Personal Data 2.1 We will not collect your personal data when you visit our website unless you decide to provide your personal data to us for a specific purpose, such as making an enquiry or making an online reservation. 2.2 If you are under the age of 18 or mentally incapacitated, you should obtain the prior consent of your parents, guardians, close relatives or personal caregivers before providing your personal data to the Company. 3. Purpose of Collection of Personal Data 3.1 The Company will collect your personal data through our website for the following purposes:- (a) To advise you on the most suitable treatment and products (b) To provide us with a clearer understanding of our customers' statistics for internal research and analysis so that we can properly provide information or gifts tailored to your specific needs, services and products (c) To engage our professional team in follow-up services (d) To send Valued Customer Newsletters and updates on Valued Customer Activities (e) Direct marketing (f) handling your enquiries and / or complaints; (g) To register you for online reservations and to provide you with information about our products and services after obtaining your consent or indication of non-objection 4. Personal Data Collected 4.1 Our website only collects personal data that you choose to provide to us. 4.2 In general, the personal data collected will be limited to your contact information and demographic information, such as your name, telephone number and email address. 5. Disclosure of Personal Data 5.1 The Company will keep your personal data confidential. Unless otherwise specified, the Company will not disclose your personal data to third parties. 6. Direct Marketing 6.1 Unless we have obtained your consent or indication of no objection, we will not use your personal data for direct marketing purposes. 6.2 The Company engages third party service providers as agents of the Company in marketing certain of the Company's products and services. Therefore, if you provide us with your personal data for direct marketing purposes, your personal data will be transferred to such service providers. These service providers are contractually obliged to protect your personal data against unauthorised or accidental access, processing, erasure and use, and may only use your personal data in direct marketing of our products and services in accordance with our instructions. 7. Security of Personal Data 7.1 The Company will take all practicable steps to ensure that your Personal Data is protected against unauthorised or accidental access, processing, erasure and /or use. 7.2 Unless the Company provides your Personal Data to third party service providers, access to your Personal Data will be restricted to employees of the Company who are authorised and trained to process Personal Data and are under strict confidentiality obligations. 7.3 The Company may use encryption technology when transmitting personal data collected by our website. 8. Retention of Personal Data 8.1 Your personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, after which your personal data will be destroyed. 9. Use of Cookies 9.1 Our website uses cookies. Cookies are small text files that are placed on your computer by a web server and can then be read again. 9.2 Cookies store your preferences and other information on your computer, so you do not have to enter the same information repeatedly. The use of cookies also allows us to display personalized content and/or to advertise to you when you visit our website in the future. Cookies cannot be used to operate programs on your computer or transmit viruses to your computer. 9.3 When you log in to our website, an identification number in the form of a cookie will be stored on your computer, so that you do not have to log in again when visiting the various pages of our website. When you log out of our website, cookies are deleted from your computer. 9.4 Most web browsers automatically accept cookies, but you can refuse to accept cookies by changing your computer's browser settings. If you refuse to accept cookies, you may not be able to use certain interactive features of our website. 10. Other Websites 10.1 This Privacy Policy Statement applies only to our website and the Company has no control over links to external websites provided within our website. We recommend that you refer to the privacy policies of these external websites for more details. 11. Access to and Correction of Personal Data 11.1 As a data subject, you have the right to request access to and correction of the personal data held by the Company for you. The Company will correct your personal data within 40 days after receipt of your request in accordance with section 23 of the Personal Data (Privacy) Ordinance. 11.2 The personal data provided by you to the Company will be securely stored in the Company's customer service system and will only be accessed by authorised persons. 12. Agree to the Company's Terms 12.1 Important: By visiting our website, you agree that you have read this Privacy Policy Statement and accept the above Privacy Policy. Last updated: 20 May 2023
