Disclaimer

Unless otherwise stated, this statement applies to the Carers Hong Kong website.  In the text, "we", "us" (as the case may be) refers to the above companies. Please note that this Statement may be amended from time to time without prior notice and you should check the latest version periodically. In the event of any inconsistency or conflict between the English and Chinese versions of this Statement, the English version shall prevail.

1. Privacy Policy Statement

1.1 Our Commitment

We are committed to handling personal data appropriately to protect the privacy of our customers. We will ensure that the policies and practices adopted by us and our affiliates and agents in relation to the collection, use, retention, disclosure, transfer, security and access to personal data comply with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong). The Ordinance) and the relevant codes of practice and guidelines issued by the Office of the Privacy Commissioner for Personal Data of Hong Kong. In this Statement, "Personal Data" has the meaning given to it in accordance with the meaning of the Ordinance. If any of our business is subject to any other privacy legislation outside Hong Kong (e.g. operating outside Hong Kong), this Statement will apply so long as it does not contradict the laws of the relevant place.

1.2 Collection of Personal Information

From time to time, we may ask you to provide personal data, including but not limited to your name, gender, date of birth, identification document number and/or copy, telephone number, fax number, mailing address and/or proof thereof, email address, credit card information, bank account number, etc. Your refusal to provide such information may prevent us from processing any application or request submitted by you, or prevent you from accessing certain content of our website, or make it impossible for you to complete the tasks originally intended to be done on our website. If you are under the age of 18, you must obtain the consent of a parent or guardian before submitting any personal data to us.
We may automatically collect information about your use of our services, such as the use of data and other value-added services, call connection time, duration, origin and destination, etc., in order to accurately report and manage your account. Some of our websites or aggregate statistics on website visitors that are not personally identifiable to advertisers, and some websites also collect aggregate information about visitors, such as statistics such as the number of visits. Such information may include, but is not limited to, browser type and version, operating system,
IP address and/or domain name. Unless otherwise stated, we will only collect a record of your visit when you visit our website and will not collect any personal data from you. Cookies (if any) set in any part of our website
 will not be used to collect personal data. Cookies are small computer files that can be stored on the user's computer to obtain configuration information and analyze the browsing habits of the user of the website. After storing cookies, the user does not have to register again when he visits the website. Cookies are often used to track users' preferences for the subject of the website, and you may refuse to store cookies by modifying the relevant Internet options or browsing preferences of your computer system, but you may not be able to use or activate certain features offered by our website. Our website may block users who do not accept cookies. To assist in staff training, service quality improvement and contractual clarification, your conversations with our Customer Service Department may be recorded
.

1.3 Provide true personal information

When you apply to us to use the Services, we may conduct credit assessments and verify your personal data. If the results of the audit do not meet the requirements, we will not enter into a contract with you. In some cases, we will verify the data you provide using generally accepted practices. In addition, we may also require you to present the original documents such as personal identification documents and/or proof of address, and the relevant information will be verified before use.

1.4 Use of Personal Data Collected

The specific purposes for which your personal data will be used are set out in Part 2 of our Personal  Information Collection Statement below (which is specifically the first paragraph (i) to (viii) of Part 2.1); 。

1.5 Parties review and correct materials

Under the Ordinance, you have the right to:

1. enquire whether we hold your personal data;
2. access to your personal data held by us;
3. require us to correct inaccurate personal data held by us; and
4. To verify our policies and codes of practice (from time to time) in relation to personal data and the categories of personal data held.

If you wish to access and/or correct your personal data submitted to us through the application form, the Internet or other means, or our Personal Data Policy and Code of Practice and the categories of personal data held by us, please submit it in writing to our Data Protection Officer and we will make arrangements within 40 days of receiving the notice. We may charge a reasonable handling fee for each successful review. However, if the access is for the purpose of correcting the data, the handling fee will be waived.

1.6 Security of Personal Data

We use a variety of encryption techniques when we transmit your personal data over the Internet to ensure that only authorized personnel of us can access the data. Due to the operational nature of the Internet, we cannot guarantee the absolute security of data transmission. You may refer to Section 3 "Security Statement" below to understand the steps we take to protect the security of personal data collected through this website and avoid unlawful interference by third parties.

1.7 Internal References Regarding Access to Personal Data

All our employees strictly adhere to the "Internal Guidelines for Access to Personal Data". Physical records containing personal data are kept in a locked secure place when not in use. We strictly control access to physical and/or computer data, each visit is approved by the appropriate management personnel, and only "need-to-know" personnel are granted access to customers' personal information. When we store, use and/or transfer customers' personal data, we will take appropriate measures to prevent accidental and/or unauthorized disclosure, alteration, loss and/or destruction of any personal data.

1.8 Retention of Personal Information

If you are our customer, the personal data you provide to us through the application form, the Internet or other means during the validity period of the service will be retained for a reasonable period of time after the termination of the service. We will remove unnecessary personal data from our systems in accordance with our internal policies.

1.9 Online Services

We may market online shops or service providers operated by third party merchants on our website. If you wish to use or order any services or goods provided by the above merchants, please note that any information you submit is beyond our control once transmitted to the relevant merchants and therefore we cannot provide any protection.

2. Personal Data Collection Statement

2.1 You, as our customer or visitor or user of our website, apply for and/or continue to use any of the Services and/or continue to use from us  or products, or when it is necessary to provide us with personal information. If the personal data you provide is incomplete or inaccurate, we may not be able to provide or continue to provide the requested services to you. We will keep your personal data confidential at all times. Our policies and practices on the collection, use, retention, disclosure, transfer, security and access to personal data are subject to the provisions of the Ordinance and this Statement. We may use and retain the personal data provided by you for any of the following purposes and for such other purposes as agreed by the parties from time to time or as required by law:

1. to process your service application and provide the service;
2. Subject to your consent, use your personal data (including name, gender, telephone number, fax number, mailing address, email address, date of birth, and usage information, account and service number of telecommunications and related telecommunications value-added services) to market the services and/or services entered into from time to time in relation to us, our affiliates and partners or product category (whether or not the Company receives remuneration for the promotion). We may provide you with promotional materials by direct telephone number, email, electronic ^message1, fax, mail, etc.;
3. to administer relevant offers to you in connection with the Services and conduct market research to enhance the quality or experience of the Services;
4. analyzing, verifying and/or checking your credit, payment and/or account status in connection with the provision of the Services;
5. processing any payment instructions, direct debit arrangements and/or credits requested by you;
6. facilitating the daily operation of your account, providing customer service and/or collecting charges for services outstanding from your account;
7. to comply with any of our obligations in connection with communications or to comply with other industry rules, or to comply with the requirements of government agencies or regulatory authorities; and
8. Let us prevent crime from happening.

¹ Electronic messages include messages sent through the following channels:  mobile SMS, multimedia messages or cross-platform mobile SMS applications (e.g. smartphone SMS applications).

2.2 We may disclose and transfer your Personal Data to, and may use, disclose, process or retain your Personal Data for the above purposes to (whether in Hong Kong or overseas):

1. our agents and contractors (including information technology, network, customer service, sales agents and contractors), any telecommunications companies and service providers in connection with the relevant services;
2. our affiliates and partners;
3. banks, financial institutions and credit providers;
4. debt collection companies, credit reference agencies and security agents;
5. regulatory authorities, law enforcement agencies and courts; and
6. Our professional consultants.

2.3 If you do not wish to receive direct marketing promotional materials from us in the future in relation to telecommunications and/or other types of products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the above direct marketing purposes, please email info@carershongkong.

3. Safety Statement

Although the Internet is not inherently a secure and reliable communication environment, users can use appropriate technology to enhance network security. However, the security of the Internet is not a purely "technical" issue, and common sense and general measures for the security of personal and transaction data are equally important. "Hackers" need to have a "portal" to invade the system, and the "portal" is often opened because users are negligent in passing confidential documents or handling confidential information such as passwords and personal identification codes, so that "hackers" can take advantage. Therefore, users need to be careful when handling such files and data.

In addition to the use of firewalls and other sophisticated technical equipment, we provide and maintain other strict security measures to protect our systems, data and data from any accidental, malicious damage or damage, in order to keep all personal data obtained from users of our website strictly confidential.

4. Inquiries

If you have any enquiries regarding this Statement, please feel free to contact our Data Protection Officer in writing:

info@carershongkong